This Warranty Policy (“Policy”) governs the warranty coverage applicable to refurbished devices sold by Tranten Computing LLP (“Tranten”, “we”, “us”, “our”). By purchasing or using a device, the customer (“you”, “customer”) agrees to be bound by this Policy.
| Term | Definition |
|---|---|
| Customer | Shall mean the original purchaser with valid proof of purchase from Tranten’s website or authorised retailers, and does not include subsequent purchasers. |
| Device | Shall mean the laptop, desktop, accessories, and any other element purchased from Tranten’s website or authorised retailers. |
| Working Day | Any day that is not a Saturday, Sunday, or declared public holiday in Karnataka, India. |
| Date of Delivery | The date the product is marked as “Delivered” by the courier partner, as reflected on the tracking record. |
1.1 Tranten provides a limited warranty on refurbished laptops and related hardware for defects in materials or workmanship under normal use conditions.
1.2 The warranty period begins from the date of delivery as mentioned on the invoice.
1.3 Warranty coverage is non-transferable and valid only for the original purchaser with valid proof of purchase.
1.4 Nothing in this Policy limits any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019.
All devices carry a standard warranty of 6 months from the date of delivery.
Apple devices carry a complimentary standard warranty of 3 months from the date of delivery, included free with every purchase.
Extended warranty coverage for Apple devices beyond the standard 3-month period is available as a paid add-on. Where an extended warranty has been purchased, Tranten will honour the stated coverage for the period and scope agreed at the time of purchase.
Battery warranty is valid for 3 months only from the date of original purchase.
All devices are dispatched with a minimum battery health of 60% or above, as verified prior to dispatch.
Battery replacement claims raised within 3 months of original purchase will be honoured where a manufacturing defect is confirmed through assessment.
Battery replacement claims raised after 3 months from the date of original purchase are subject to Tranten’s sole discretion, based on assessment and defect verification.
Battery capacity reduction, backup degradation, or wear over time is not covered under any circumstance.
Covered only if they fail independently due to a manufacturing defect. Failures caused by host device issues or misuse are excluded.
Subject to verification and assessment, the warranty covers:
The warranty does not cover:
5.1 All warranty claims are subject to mandatory verification, including but not limited to:
5.2 Failure to successfully verify device identity may result in claim rejection or suspension.
6.1 Mandatory remote troubleshooting is required before any pickup, repair, or replacement is approved.
6.2 Direct requests for replacement or refund without completing the assessment process will not be accepted.
6.3 Tranten reserves the right to determine whether the reported issue qualifies as a warranty defect.
Tranten’s support team will initiate remote troubleshooting within 24 hours of a warranty claim being raised. Saturdays and Sundays are excluded from this SLA.
If remote troubleshooting does not resolve the issue, Tranten will arrange device collection or return-to-origin within 7 calendar days of the troubleshooting outcome being communicated to the customer.
Once the device is received at the Tranten service facility, repair and return delivery to the customer will be completed within 14 working days of receipt.
Where a device is determined to require replacement, the replacement unit will be dispatched within 7 working days from the date the replacement decision is formally made, within standard delivery timelines.
Where a refund is the approved resolution, it will be processed within 3 working days from the date the refund decision is formally communicated to the customer.
Where a device is eligible for warranty service, Tranten will first attempt repair. If the repaired device presents the same defect again, or if Tranten determines — in the absence of suspected customer misuse or damage — that the device cannot be restored to satisfactory working condition, Tranten will escalate the case to replacement. The decision to escalate to replacement rests at Tranten’s sole discretion, based on assessment findings.
If repair is not possible or the same defect recurs, Tranten will offer a replacement device of equivalent specifications and value, subject to inventory availability, at Tranten’s discretion.
If an equivalent replacement is not available within the same cost range, Tranten may issue a refund equivalent to the original invoice value, or offer an alternative resolution acceptable to the customer.
9.1 Tranten verifies all devices for known software-based security locks — including iCloud Activation Lock, MDM enrollment, and BIOS-level access restrictions — prior to dispatch.
9.2 If a customer encounters a security lock of any kind, including MDM, cloud-based remote management, iCloud lock, or BIOS lock, that was not disclosed at the time of purchase and was not introduced by the customer after purchase, Tranten will replace the device in full at Tranten’s cost, subject to all of the following conditions:
9.3 Verification is mandatory before any replacement is approved under this section. In the event Tranten’s Quality Check records confirm that the BIOS or security state was cleared prior to dispatch, any claim arising from that device, including claims that cannot otherwise be verified, will not be actioned.
10.1 Batteries may or may not be physically replaced prior to sale. Tranten guarantees that all devices are dispatched with a minimum battery health of 60% or above, as verified through pre-dispatch assessment.
10.2 No additional battery replacement is provided during the warranty period beyond the terms stated in Clause 2.3.
10.3 Battery claims within 3 months of the original purchase date will be honoured where a defect is confirmed through assessment. Claims raised after 3 months from the original purchase date are subject to Tranten’s discretion. Refer to Clause 2.3 for full battery warranty terms.
Customers are solely responsible for backing up data. Tranten is not liable for data loss during assessment, repair, or replacement.
12.1 Tranten’s maximum liability under this warranty is limited to the invoice value of the Device.
12.2 Tranten shall not be liable for indirect, incidental, or consequential damages including loss of data, loss of business, or downtime.
13.1 All warranty decisions shall be made as per this Policy, based on assessment and verification.
13.2 This Policy shall be governed by the laws of India.
13.3 Jurisdiction shall lie exclusively with the courts of Karnataka, India.
END OF TRANTEN REFURBISHED DEVICE WARRANTY POLICY — v1.2