This Shipping & Delivery Policy (“Policy”) governs the shipment, delivery, and transit-related terms applicable to products purchased from Tranten Computing LLP (“Tranten”, “we”, “us”, “our”).
By placing an order, the customer (“you”, “customer”) agrees to the terms outlined in this Policy.
Nothing in this Policy limits any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019.
1.1 Tranten ships all products exclusively through DTDC as its designated courier partner (“Courier Partner”).
1.2 Shipping coverage, delivery timelines, and serviceability are subject to DTDC’s operational network and constraints.
1.3 Tranten does not operate its own courier fleet. Tranten will make reasonable efforts to ensure timely dispatch but does not guarantee uninterrupted courier availability.
1.4 Upon dispatch, Tranten will provide the customer with a DTDC tracking link to monitor shipment status in real time.
2.1 Tranten will dispatch all confirmed orders within 2 working days of order receipt, regardless of the customer’s location.
2.2 Orders confirmed before 5:00 PM on a working day will be prioritised for same-day or next-working-day dispatch.
2.3 Orders confirmed after 5:00 PM will be processed on the following working day and dispatched within the 2-working-day window from that date.
2.4 A working day is any day that is not a Saturday, Sunday, or declared public holiday in Karnataka, India.
3.1 Estimated delivery time after dispatch is 3–5 working days for most serviceable locations across India.
3.2 Deliveries within Karnataka may arrive sooner, subject to DTDC’s local network performance.
3.3 Delivery timelines are indicative and may vary due to:
3.4 Delays caused by the Courier Partner or circumstances beyond Tranten’s control do not constitute a breach of contract.
4.1 Tranten offers free shipping on all orders across India. No shipping fee is charged to the customer at checkout or upon delivery.
4.2 Free shipping applies to standard delivery only. Any special or expedited delivery arrangements, if offered, will be communicated separately with applicable charges.
5.1 Tranten offers Cash on Delivery as a payment option at checkout, subject to serviceability and availability at the time of order.
5.2 All COD orders require a non-refundable advance payment at the time of order placement. The advance amount is as specified at the time of checkout and is subject to change at Tranten’s discretion.
5.3 The advance payment is non-refundable under all circumstances, including order cancellation by the customer after dispatch.
5.4 If a COD order is refused at the time of delivery by the customer without prior written notice to Tranten:
5.5 Customers who repeatedly refuse COD deliveries may have COD access restricted or revoked at Tranten’s discretion.
6.1 Delivery is deemed complete once the shipment is marked as “Delivered” by DTDC at the customer’s provided address.
6.2 Customers are responsible for ensuring:
6.3 Failed delivery attempts due to incorrect address, customer unavailability, or unjustified refusal may result in:
7.1 All products are shipped in protective packaging designed to withstand standard transit conditions.
7.2 Customers must retain the original packaging until delivery inspection is completed.
7.3 For any return, replacement, or warranty service request, the product must be handed over in:
7.4 Tranten reserves the right to assess the adequacy of packaging at the time of return. Devices received with insufficient packaging that results in transit damage may impact eligibility for resolution.
8.1 Customers must inspect the package immediately upon delivery.
8.2 If the package appears physically damaged, opened or tampered, or incomplete or missing items, the customer should:
8.3 Any such issue must be reported to Tranten within 48 hours of the delivery timestamp, along with supporting photo or video evidence.
8.4 Claims raised beyond 48 hours of the delivery timestamp may not be accepted. Tranten reserves the right to assess and determine eligibility based on available evidence.
8.5 Damage or tampering claims are subject to DTDC’s investigation process. Tranten will facilitate communication and claim coordination with DTDC on the customer’s behalf.
9.1 Transit-related issues, including loss, damage in transit, or non-delivery, are processed in accordance with DTDC’s investigation and insurance procedures.
9.2 Tranten’s role in transit claims is limited to:
9.3 Final resolution timelines and outcomes for transit claims are governed by DTDC’s policies and are outside Tranten’s direct control.
10.1 An order may be classified as Return-to-Origin (RTO) if it is returned to Tranten due to:
10.2 In RTO cases involving prepaid orders:
10.3 In RTO cases involving COD orders:
10.4 Refunds under this section are processed only after inspection confirms the product has been returned in its original condition.
11.1 Shipping, delivery, and transit-related matters are governed solely by this Policy and are not covered under the Warranty Policy.
11.2 Warranty coverage begins only after successful delivery and acceptance of the product by the customer, as confirmed by the DTDC delivery record.
12.1 Tranten is not liable for:
12.2 Where liability applies, it is strictly limited to the remedies expressly stated in this Policy.
13.1 This Policy shall be governed by the laws of India.
13.2 Jurisdiction shall lie exclusively with the courts of Karnataka, India.
END OF TRANTEN SHIPPING & DELIVERY POLICY — v1.0