This Returns, Replacements & Refunds Policy (“Policy”) governs all return, replacement, and refund requests for products purchased from Tranten Computing LLP (“Tranten”, “we”, “us”, “our”).
This Policy operates in conjunction with the Warranty Policy and Shipping & Delivery Policy and applies only after successful delivery of the product to the customer.
Nothing in this Policy limits any rights available to consumers under applicable Indian law, including the Consumer Protection Act, 2019.
1.1 Tranten’s approach to resolution is repair and replacement first. Refunds are a last resort and are issued only when no other resolution is available.
1.2 All eligible cases follow a mandatory resolution hierarchy that cannot be bypassed:
Remote Troubleshooting ➔ Repair ➔ Replacement ➔ Refund
1.3 No stage in this hierarchy may be skipped unless Tranten determines, in its sole discretion, that escalation is warranted based on the nature and severity of the issue.
2.1 Tranten does not accept returns, offer replacements, or issue refunds in the following circumstances:
2.2 Once an order has been dispatched, it cannot be recalled or cancelled by the customer. Tranten may, at its sole discretion, accept a return request post-dispatch in exceptional circumstances, but this shall not be construed as a right or entitlement.
2.3 Returns, replacements, and refunds are available only in the event that the product is Dead on Arrival (DOA) or develops a covered defect under the Warranty Policy.
A product is considered Dead on Arrival if it:
and such issue is reported to Tranten within 24 hours of the delivery timestamp as recorded by DTDC.
All DOA claims must be supported by:
Claims submitted without adequate documentation will not be accepted. Tranten reserves the right to determine the adequacy of submitted evidence.
Where a DOA claim is verified, Tranten will escalate directly to replacement or refund as per the resolution hierarchy, subject to inventory availability.
4.1 Tranten provides a 14-calendar-day return window from the date of delivery, strictly for products with a verified defect.
4.2 Within this window, Tranten will assess the reported issue and determine the appropriate resolution in line with the hierarchy in Clause 1.2.
4.3 This return window does not apply to buyer’s remorse cases as defined in Section 2.
4.4 Returns outside the 14-day window are governed exclusively by the Warranty Policy.
5.1 All return and replacement requests must be initiated through the customer’s account on trantencomputing.com or by contacting Tranten at Contact@trantencomputing.com.
5.2 Upon receiving a claim, Tranten will:
5.3 Remote troubleshooting will be initiated within 24 hours of the claim being raised, excluding Saturdays, Sundays, and public holidays in Karnataka.
5.4 Direct requests for replacement or refund without completing the remote troubleshooting process will not be accepted.
6.1 Where a return is approved, Tranten will arrange collection of the device from the customer’s registered delivery address through DTDC at Tranten’s cost.
6.2 Collection will be arranged within 7 calendar days of the return being approved and communicated to the customer.
6.3 The customer must ensure the device is adequately packaged for transit at the time of collection:
6.4 Devices that arrive at Tranten’s facility with transit damage attributable to inadequate customer packaging may impact eligibility for full resolution.
7.1 Where a device is eligible for warranty service, Tranten will first attempt repair.
7.2 If the repaired device presents the same defect again, or if Tranten determines the device cannot be restored to satisfactory working condition in the absence of suspected customer misuse, Tranten will escalate to replacement at its discretion.
7.3 Repair and return delivery to the customer will be completed within 14 working days of the device being received at Tranten’s facility.
8.1 If repair is not possible or the same defect recurs, Tranten will offer a replacement device.
8.2 Replacement devices will be:
8.3 The replacement unit will be dispatched within 7 working days from the date the replacement decision is formally made.
9.1 A refund will be issued only if all of the following conditions are met:
9.2 Refunds will not be initiated until Tranten has received the returned product and confirmed its condition through inspection.
Refunds are calculated as follows:
Refunds are processed as follows:
Tranten is not responsible for delays caused by the customer’s bank or payment provider after the refund has been initiated.
10.1 Returned products must include all accessories and documentation originally supplied with the device.
10.2 If a returned product shows evidence of:
Tranten may accept the return with appropriate deductions from the refund amount, or reject the return entirely based on severity.
10.3 The final condition assessment is made by Tranten upon receipt of the device and is binding.
11.1 If the serial number or Tranten authentication sticker is missing, damaged, or tampered with, manual verification will be attempted.
11.2 If verification cannot be completed, the return, replacement, or refund request will be rejected.
12.1 If a product is returned with an active iCloud lock, BIOS lock, MDM enrollment, or any other account or password protection, the customer must remove such restrictions upon Tranten’s request.
12.2 If the customer fails to remove such locks within a reasonable timeframe:
13.1 The following timelines apply across the return and refund process:
14.1 This Policy shall be governed by the laws of India.
14.2 Jurisdiction shall lie exclusively with the courts of Karnataka, India.
14.3 Nothing in this Policy limits a consumer’s right to approach the appropriate consumer forum under the Consumer Protection Act, 2019.
END OF TRANTEN COMPUTING LLP — RETURNS, REPLACEMENTS & REFUNDS POLICY v1.0